Frequently Asked Questions

  • General / Company

    What is your phone number, email address and operating hours?
    Tel: 416-979-5264, Email: copyrite@rsuonline.ca
    Summer Operating Hours: Monday to Friday, 10am-6pm
    Regular Operating Hours: Monday to Thursday, 8:30am-7:30pm / Friday 8:30am-6pm.
    We are closed on weekends.

    I’m not a Ryerson University Student / Faculty / Community member, can I still print with you?
    Yes! Anyone can use our services. Email us to discuss your job today!

    Is there a discount for Ryerson University students?
    Yes, Ryerson students save 25% on the regular price for colour printing and colour wide format printing.

    What types of payment do you accept?
    We accept cash, debit, Visa and Mastercard.

  • Products / Ordering

    Can you handle large volume?
    Yes! No job is too large or small for us. Contact us to discuss your requirements.

    How long will it take to complete an order? Can you turn around a job in 24 hours?
    This will depend on your job requirements as well as what other jobs are in the queue ahead of yours. It is possible to turn some jobs around in 24 hours. Please email or call us to discuss.

    How much do you charge?
    Please download our price pamphlet for pricing. Ryerson students save 25% on the regular price for colour printing and colour wide format printing.

    Some jobs will require customized estimating. Contact us through our the website here or email us at copyrite@rsuonline.ca for a customized quote.

    How do I order / submit my job to you?
    You can either email your file before you come in or bring the file with you when you come in person. If it is a larger file, you can send a Dropbox link or use an online file transfer service.

    Can I order online?
    At this time, we do not have online ordering, but we are happy to help you via telephone, email and in person!

    Will the colour I see on my screen match what you print exactly?
    The colours you see on screen are in the RGB gamut and aren’t the same as the colours you see printed in CMYK. As well, the paper stock you choose can have an effect on colour. Coated stocks, for example, will look slightly different than uncoated as the ink doesn’t get absorbed as much.

    Can you match my sample I printed on my home printer exactly?
    Colour output from home printer can vary from the colour output on our industrial machines. You can usually expect a slight variation from your home printer. If you need a printed proof before going ahead with a job to ensure an exact colour, please let us know ahead of time.

    What kind of paper will you print my job on?
    We have a wide range of paper colours and stocks for you to choose from depending on your needs. We can make suggestions for you, or come in person to take a look at some samples.

    What kind of paper will you print my job on?
    We have a wide range of paper colours and stocks for you to choose from depending on your needs. We can make suggestions for you, or come in person to take a look at some samples.

    Can you print jobs in spot colour or Pantone colours?
    Yes we can but not on demand. Pantone colours often look one way on screen, but you should always check out the colour in a more recent Pantone book. Old Pantone book colours are often faded from being exposed to light over time.

  • File Preparation

    What file formats do you accept?
    We prefer to print from PDF files. However, we can also accept files that are MS Word, MS Excel, MS Excel, MS Power Point, Adobe Creative Cloud Photoshop, Illustrator, InDesign.

    If submitting your job in Photoshop format, please ensure your layers are flattened. If submitting in Illustrator format, please outline all your fonts. If submitting in InDesign, please package your project first.

    We do not accept files in Word Perfect, Microsoft Publisher format or Apple Keynote / Pages / Numbers formats.

    What is the difference between RGB and CMYK?
    RGB is the spectrum of colour you see on screen, whereas CMYK colour mode is the colours mixed together for printing. For printed materials, you should always work in CMYK colour mode right from the beginning. If you convert to RGB later, this can drastically affect your printed piece.

    How do I make sure my job is processed quickly?
    Submit your job in PDF format, ensure the file has the proper bleeds if necessary (see our printing templates) and all transparencies are flattened. For assistance, please don’t hesitate to contact us!

    What is a bleed and why do I need it?
    An industry term for any color or image that goes right to the edge of your final printed, trimmed piece. The graphic needs to extend 1/8" (0.125") beyond the final size of the document and the excess image or color is then cut off as a part of the bindery or finishing process. Make sure that any photographs or backgrounds that you want to bleed go all the way to the outer edge of the bleed size. Also ensure, no text is closer than 1/8" (0.125") to edge of your trim document size. This will ensure no text gets cut off during trimming.

    Please download and use our printing templates here to assist you with this process.

    What is resolution and why does it matter?
    Normally for high resolution printing, the ideal is 300DPI. Images for the web are at 72DPI. While you can print images at 72DPI, the quality won’t be as good as a higher resolution. We do not recommend printing anything lower than 72DPI.