Terms & Conditions

CopyRITE Printing Service Terms and Conditions

Welcome to CopyRITE.ca. This Web site is provided by the Ryerson Students' Union Inc. (referred to throughout this Web site as "CopyRITE") as a service to our members and customers. Please review the following rules that govern your use of the CopyRITE.ca site. Please note that your use of CopyRITE.ca site (the "Site") constitutes your unconditional agreement to follow and be bound by these Terms and Conditions. Although you may "bookmark" a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to these Terms and Conditions. CopyRITE reserves the right to update or modify these Terms and Conditions at any time without prior notice to the customer (sometimes referred to "you", throughout this agreement) and we encourage you to review these Terms and Conditions whenever you use this Site.

Customer acknowledgement:

I have verified that spelling and content are correct. I am satisfied with the document layout and proof. I understand that my document will print EXACTLY as it appears on the site, that I cannot make any changes once my order is placed and that I assume all responsibility for typographical errors. By submitting my order to CopyRITE, I agree to CopyRITE's Terms and Conditions as set out below.

IMPORTANT NOTICE

PLEASE READ THESE TERMS & CONDITIONS AS PRESENTED. BY ACCESSING THE SITE, YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THE SITE. CopyRITE RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE FROM TIME TO TIME.

1. ORDER APPROVAL

Customers are fully responsible for the final proof and layout approval prior to the printing process. CopyRITE is committed to customer satisfaction, and we do everything possible to ensure proper cutting, accurate colour reproduction, and excellent printing quality. However, certain circumstances are beyond our control and are not covered by this guarantee. Please note that we cannot be responsible for:

Spelling, punctuation, or grammatical errors made by the customer.
Inferior quality or low-resolution of uploaded images
Design errors or colour selection errors introduced by the customer in the artwork file creation process.
Errors in user-selected options such product type, size, finishing options, or quantity.
Incorrect file dimensions, image orientation, or file submission in accordance with CopyRITE's specifications.
Damage to the products arising after delivery to the customer.
Duplicate orders by the customer.
Incorrect file layout for folding, scoring, hole drilling, die cutting or other custom services.
Incorrect shipping address, undeliverable packages, after three delivery attempts, or other errors created by the customer.

2. Payment

CopyRITE does not record, keep, or hold any credit card information on our servers, Moneris Solutions is responsible for that. CopyRITE only records and holds information on jobs ordered, docket numbers, quantity, paper type, finishing, and shipping particulars.

All prices and amounts shown on the Site are in Canadian Dollars (C$), unless otherwise noted. If a customer submits a request on the Site to purchase printing products, design services or other services, the customer agrees that all charges, taxes and shipping and processing fees will automatically be charged to the credit card or paid by you with an approved payment method. Such amounts will be posted on this Site.

Once a print job has been approved by you and "sent to press" on the Site, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to CopyRITE's prepress department, the customer is responsible for paying the entire amount of that print job along with applicable taxes, shipping, and processing fees, unless otherwise noted. In some cases, a refund may be extended to you if no work has been done by CopyRITE on that print job.

Please note that no work will proceed on any print job in your order until full payment is received by CopyRITE

3. Payment Methods

All purchase requests must be submitted with an approved payment method unless otherwise expressly stated. Approved payment methods include any of the following methods:

Pay by credit card. This is simple and safe. All credit card transactions are processed by Moneris and not CopyRITE.
Pay on account. On account or purchase orders are available to approved organizations in advance. On Account customers must pay in full for their first orders before credit can be granted.

4. Tax-Exempt Individuals

If tax was charged on your order and you would like to claim tax-exempt status, you can request an adjustment for the amount of sales tax charged by sending in documentation of your tax-exempt status. Before or after placing your order through the Site, please fax a copy of your tax-exempt certificate along with your order number to the attention of the Accounting department at (416) 979-5260. After receiving your certificate, we will send you a confirmation Email.

5. Colour Accuracy

CopyRITE will reproduce colour from submitted print-ready files as closely as possible, but cannot exactly match colour and density because of limitations in the printing process, as well as neighbouring image ink requirements.

The accuracy of each colour reproduction (of the final printed product) is guaranteed to be within 90% of the final proof you approved or CopyRITE will reprint your job at no charge to the customer. Please note that CopyRITE cannot guarantee colour reproduction for your print-ready files if you: (a) did not request a hardcopy proof; or (b) purchased a product that does not feature a hardcopy proof option. Please note that CopyRITE does not accept responsibility for colour variations between submitted print-ready images and the actual artwork or product they represent.

6. Artwork Files

Our staff checks most artwork files before printing, but you are still 100% responsible for the accuracy of your print-ready artwork files, and we encourage you to proofread all files carefully before submitting to CopyRITE. You certify that you have the right to use the image(s) in your artwork files. DO NOT send any "one-of-kind" transparencies, prints or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for loss or damage of images or artwork.

Under these Terms and Conditions, you agree that you will NOT upload any artwork files consisting of the following material: any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable.

All artwork or designs and images must be provided in CMYK format. CopyRITE is not responsible for any colour shift that occurs in conversions from RGB to CMYK colour modes. All artwork, designs and images must be provided in minimum of 300 DPI and CMYK colour mode. CopyRITE is not responsible for images printed as fuzzy, distorted or pixilated due to customer-provided artwork.

7. Miscellaneous

All sales are final, unless otherwise noted. No refunds are given once CopyRITE begins working on your order, which means CopyRITE has received your necessary materials (i.e., digital files and payment) and started work on your job (i.e., your job is in production).

Within 30 days of purchase, a partial or full refund may be extended to the customer if no work has been completed by CopyRITE. Please note that such refund would be reduced to cover any fees charged for proofs, processing or other services associated with that order.

All materials we create in producing your printed product are the property of CopyRITE. Although these materials will NOT be sold or given to any other party, we reserve the right to distribute free samples of your printed product. Please note that your printed product or images used for your printed product will not be used in any national advertising without your prior written consent.

8. Copyright Notice

You acknowledge that all content included on the site, including, without limitation, the information, data, software, photographs, graphs, typefaces, graphics, images, illustrations, maps, designs, icons, written and other material and compilations (collectively, "Content") are intellectual property and copyrighted works of CopyRITE and/or various third-party providers ("Providers"). Reproductions or storage of Content retrieved from this Site, in all forms, media and technologies now existing or hereafter developed, is subject to the Canada Copyright Act (R.S., 1985, c. C-42)

9. Corporate Identification and Trademarks

"RSU", "Ryerson Students' Union", "CopyRITE", "CopyRITE Printing Service", "CopyRITE.ca", and any and all other marks appearing on this Site are trademarks of the Ryerson Students' Union in Canada. You may not use, copy, reproduce, republish, upload, post, transmit distribute or modify the Trademarks in any way, including in advertising or publicity pertaining to distribution of materials on this Site, without the Ryerson Students' Union prior written consent. The use of Trademarks on any other Web site or network computer environment is prohibited. The Ryerson Students' Union prohibits the use of Trademarks as a "hot" link on, or to, any other Web site unless establishment of such a link is pre-approved by the Ryerson Students' Union in writing.

10. Use Restriction

You may only use this Site to make legitimate requests to purchase the products or services offered and shall not use this Site to make any speculative, false or fraudulent requests. You may not use robots or other automated means to access this Site, unless specifically permitted by the Ryerson Students' Union. You represent that you are of sufficient legal age to create binding legal obligations for any liability you may incur as a result of your use of this Site. You agree to promptly update your membership information (if applicable) in order to keep it current, complete and accurate.

It is a violation of law to place a request in a false name or with an invalid credit card. Please be aware that even if you do not give us your real name, your Web browser transmits a unique Internet address to us that can be used by law enforcement officials to identify you. Fraudulent users may be prosecuted to the fullest extent of the law.

Permission is granted to electronically copy and print in hard-copy portions of this Site for the sole purpose of using this Site as a shopping resource. Any other use of materials or Content on this Site, including reproduction for a purpose other than that noted above without the Ryerson Students' union prior written consent is strictly prohibited.

11. Privacy

You confirm that you have read, understood and agree to CopyRITE's Privacy Policy, the terms of which are incorporated herein, and agree that the terms of such policy are reasonable and satisfactory to you. You consent to the use of your personal information by CopyRITE, its third-party providers, and/or distributors in accordance with the terms of and for the purposes set forth in the CopyRITE's Privacy Policy.

12. GOVERNING LAW

CopyRITE Printing Service is a division of the Ryerson Students' Union which is based in Ontario. Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in Ontario. You agree to submit to the jurisdiction of Ontario courts and agree that venue in these courts is proper in any such legal action or proceeding.

13. LIMITATION OF LIABILITY

In no event shall the Ryerson Students' Union, CopyRITE Printing Service, suppliers, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not CopyRITE has been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from CopyRITE or its affiliates, including without limitation, damages to the extent caused by or resulting from:

Your acts, defaults or omissions;
Your violation of any of the terms and conditions contained in these Terms & Conditions, as amended from time to time;
Viruses, worms, Trojan horses and other forms of harmful code that are not detected or removed using CopyRITE's standard virus-detection procedures;
Criminal acts, public authorities acting with actual or apparent authority, authority of law, local disputes, civil commotions, war, national or local disruptions in electronic and transportation networks, failures of Internet service providers, weather phenomena, strikes, natural disasters, and disruption or failure of communication and information systems;
Loss, corruption or irretrievability of, or damage to, Your personal information, User-provided Materials or information regarding the printed products used or stored by CopyRITE;
Your failure to provide an accurate shipping address or other information that you are asked to provide in connection with the provision of services;
Acts, defaults or omissions of any person or entity other than CopyRITE, including our compliance with verbal or written instructions from the sender, recipient or persons claiming to represent the shipper or recipient;
Our inability to provide a copy of the delivery record or a copy of the signature obtained at delivery;
Our failure to provide a valid shipping account number in good credit standing in the billing instructions on shipping documentation;
Our failure to provide a valid shipping account number in good credit standing in the billing instructions on shipping documentation;
Our failure to notify You of any delay, loss or damage in connection with Your printed products or shipment or any inaccuracy in such notice;
Our release of shipments without obtaining a signature if a signature release is on file;
Our provision of advice, assistance or guidance on this site does not constitute acceptance of liability.

PLEASE NOTE THAT WE DO NOT PROVIDE INSURANCE OF ANY KIND, NOR DO WE PERMIT YOU TO ASSIGN A DECLARED VALUE TO ANY PRINTED PRODUCT OR SERVICE.

Performance of any Services will not cause us to be deemed your, or anyone's, agent for any purpose.

14. Claims Procedure

CopyRITE will either refund or credit (at our option) the charges you actually paid for the Services (including shipping charges, if applicable) if we fail to properly provide the Services or the printed products or to properly ship the printed products, subject to limitations described in the Section above entitled "Limitations and Disclaimers". In order to qualify for a refund or credit due to Service Failure, the following limitations apply:

a. To obtain a refund or credit, at our option, for a Service Failure, You must notify us within fifteen (15) days of the earlier of (i) the date of invoice or (ii) the date of shipment or the date picked up from CopyRITE's retail location by you or your agent;
b. In the case of a claim concerning any defective printed products, You must return the defective printed products to CopyRITE;
c. Any claim against CopyRITE under any cause of action arising from or related to the provision of Services or printed products or shipment of any printed products shall be extinguished unless an action is brought within one (1) year of the date of order. We will send your refund to the billing address on your account.
d. A service failure will not be deemed to have occurred if within 30 calendar days after you notify us, we provide you with:
- i. Proof of timely delivery, consisting of the date and time of delivery and name of the person who signed for the shipment or signature release information; or
- ii. Service exception information reflecting that the failure to timely deliver resulted from circumstances described under "Limitations and Disclaimers."
e. We are not obligated to respond or provide any credit or refund if you have not paid for services or shipping costs, if applicable; or when your request is not received within the time limits stated above.

CopyRITE will use commercially reasonable efforts to satisfy customer claims, subject to the limitations set forth in these Terms and Conditions.

A refund or credit will not be given for shipments delayed due to incorrect addresses or Postal Codes or the unavailability or refusal of a person to accept delivery or sign for the package or any of the causes described under "Limitations and Disclaimers."

This refund policy does not apply to undeliverable or returned shipments.

15. Order Acceptance

CopyRITE reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order. No obligation to provide services exists between the customer and CopyRITE until CopyRITE exercises the authorization to charge your credit card, and the charge is validated and accepted by your credit card company.

16. INDEMINITY

You agree that you shall indemnify and defend CopyRITE and all parties from whom CopyRITE has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms of Use or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into products.

17. ORDER CANCELLATION

Orders are eligible for cancellation upon request via email until commencement of production or eight hours after the order is placed, whichever is earlier, subject to applicable cancellation charges. If job is cancelled charges for any labour hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. A minimum cancellation charge is $50 plus any credit card charges. Once the order has been placed successfully, no refunds are issued for graphic design services.

18. ORDER SHIPPING AND DELIVERY

While CopyRITE will use reasonable efforts to prevent delay of delivery schedules; in no case shall CopyRITE be liable for any damages resulting from any delay in shipment or delivery. Orders are F.O.B. from CopyRITE, and the customer shall have recourse only to its selected courier for any shipping issues. CopyRITE shall not be liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances. Unexpected equipment failure, malfunction and/or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not constitute grounds for order cancellation.

19. CUSTOMER SUPPLIED INCORRECT ADDRESS

When a package is returned to CopyRITE due to an error made by the customer in submitting the proper shipping address, CopyRITE will reship the package with corrected address and charge an additional shipping fee for the shipment.

20. CREDIT CARD CHARGES

Order exceeding $200 or greater may require an authorization form and copy of credit card and Driving license. CopyRITE reserves the right to refuse service without disclosing a reason.

21. LINKS TO THIRD PARTY SITES

The links throughout this Site may direct you to third party websites. The linked sites are not under the control of CopyRITE and CopyRITE is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. CopyRITE provides these links to customers as a convenience, and the inclusion of these links does not imply endorsement by CopyRITE of the site.

22. Overruns and Underruns

Overruns and underruns within 10% of quantity ordered shall constitute an acceptable delivery.

CopyRITE Printing Service Privacy Policy

CopyRITE Printing Service's privacy statement was designed to demonstrate our firm commitment to privacy and the protection of your personal information. The following discloses our information gathering and dissemination practices for the CopyRITE.ca website.

The Site's registration form requires users to provide contact information, such as name and email address, and other unique identifiers. We use the customer contact information from the registration form to send user information about our company, products and services, and promotions from time to time. The customer's contact information is also used, when necessary, to contact visitors who have subscribed to the mail list. Users may opt out of receiving future mailings by choosing to unsubscribe. Unique identifiers are collected to verify the user's identity and for use in our record system.

This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites

The Site also utilizes an order form for customers placing orders for products and services. CopyRITE collects visitors' contact information and unique identifiers. Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt out of receiving future mailings. Unique identifiers are collected from Web site visitors to verify the user's identity and for use as account numbers in our record system.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site.

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